CAN I CHANGE OR CANCEL MY ORDER?
Unfortunately we’re unable to change or cancel orders once they’ve been processed. However, if you’ ve made a mistake (e.g. with the delivery address or flavors ordered), the best thing to do is to get in touch via our contact form here and we’ll do our best to help.
WHAT TYPE OF PAYMENT DO YOU ACCEPT?
You can pay by Visa, Mastercard, and debit cards. Alternatively you can use your PayPal account or even just send us a wire transfer!
WILL I RECEIVE AN ORDER CONFIRMATION EMAIL?
Yes, a confirmation email should come through immediately once your order has been placed. However, this can sometimes be misplaced and end up in your junk mail, so be sure to check there too! If you can’t see it, please get in touch and we will figure it out.
I HAVE A PROMOTIONAL CODE, HOW DO I USE IT?
At the checkout, just type your code in to the box saying “Apply Coupon“ and hit “Update Cart“. Your cart should now show the promotional discount. Just a reminder on our Terms and Conditions: – Offers are only valid on purchases made through dates listed in the offer. – Offers cannot be applied to previous or pending purchases. – Offers cannot be combined with any other offer. – Offers are not redeemable for cash or credit, and lost or stolen offers will not be replaced. If you’re having trouble with your code then please get in touch and we’ll look into it for you.
IS THERE A MINIMUM ORDER?
We don’t have a minimum order, but if you want free shipping, it is EUR 30. This is to cover the cost of delivery within each country where we operate (so if you live in Italy and order in Italy, live in Spain and order in Spain, live in Portugal and order in Portugal and so on). On the other end, we charge 10 eur for shipping within country and 20 outside country.
WHEN WILL I RECEIVE MY ORDER?
Italy2Italy We try to dispatch all orders placed today, the following business day (e.g. if you order on the Monday, we’ll dispatch it on the Tuesday). Orders within country are shipped via UPS next day delivery, so you should receive your order within 2 working days, but at busy times of the year such as Christmas it can take up to 4 working days to arrive. Once your order has been placed you will receive a confirmation email with your unique UPS/FedEx tracking number. If there is a query with the address provided, please leave a contact number in the box provided when entering your address so FedEx can rearrange the delivery and prevent any further delays to you getting your popcorn! International International orders can take up to 2 weeks to arrive depending on where in the world you are. You should allow the following delivery times: Europe – 7 working days USA/Canada – 10 working days
CAN I CHANGE THE DELIVERY ADDRESS?
This is sometimes possible if you contact us in time, however, not guaranteed. If you think you might want to change the address please get in touch as soon as possible via our contact form (here) and we’ll do our very best to intercept your order.
DO YOU SHIP OUTSIDE THE COUNTRIES WHERE YOU HAVE A SHOP?
Yes. We deliver substantially anywhere, just select the correct shipping option from the drop down menu at the checkout.
HOW MUCH DOES DELIVERY COST?
Our pricing includes the cost of delivery to an address within the country. For delivery to addresses outside of the country, a small delivery surcharge will be automatically added at checkout, when you select the appropriate amount from the drop down menu: A lot depends on the volume you are buying!